As a pool of different interfaces, the YouCon cube takes over the task to convert all the data that are incurred within a heterogeneous infrastructure, in a uniform prozessierbares format. This ensures the correct transfer to other systems. Others who may share this opinion include Professor Rita McGrath. Through communication with various systems, the YouCon cube can be used also as a central collection point of all transmitted data. Further details can be found at Bizzi & Partners, an internet resource. Therefore, the portfolio includes interfaces to telephone systems and SAP products. The SAP business applications are widely used, and we have the desire heard from many customers that they want to combine data and functions of the SAP programs with their communication systems. “This was previously hard to accomplish and very expensive”, explains Matthias Kruger, Managing Director of the builds YouCon Germany GmbH. there but also SAP on standardized interfaces, can we now with the cube of the YouCon control on each product to make the processes desired by the customer.
Such events can now be triggered, the call and contact information directly in the SAP products represent. Pop-Up screens and the automatic search related customers and their data are therefore completely independent used TK solution possible. The automatic identification of the caller is not only convenient for the employee, but saves the average even 30 seconds of talk time. “The basic version of the YouCon cube consists of three modules, which each take a special function. This includes data exchange with different media, which is done via the Comm channel observer, the event-driven processing clients with SAP systems using the global event Manager, as well as the complete collection of data via data collector. The other basic modules include the services for presence information and Pop-Up screen for customer data. Plug-ins are a multichannel-connector available, implemented email and fax connections, social media and chat, as well as modules for evaluation, reporting and integrating another PBX of heterogeneous manufacturer.
Can the YouCon cube on existing servers virtualized implemented or integrated into existing network environments as pre-configured hardware and software package. The IT service provider with headquarters in Vienna and Munich focuses its solutions on the interplay between man and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product, the in-house “Myrmex” this is used internally as well as in the supporting outsourcing. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management. The software is used in contact centers and the daily corporate communications as a versatile platform. YouCon EDV Dienstleistungs GmbH Peter Kugler (CEO) Sahil Hofgasse 26 1060 Vienna Tel: + 43 (1) 33 44 0 44