In modern conditions the consumer is becoming more discriminating in matters of service. More and more people prefer supermarkets. They are willing to overpay, receiving for their money a comprehensive range of products and quality service. Despite the reasonable prices in small stores, shoppers tend to supermarkets. Real estate services in the real estate agencies are rather expensive, compared to the services of private intermediaries, working in the real estate market itself. In order for clients to see what he pays for money, quality services must be consistent with its high cost. In the process of providing real estate services task specialists Real Estate to find individual approach to each client, to take into account his personal requirements and capabilities to fulfill all obligations to him, to recommend the best and most profitable for him variant solutions mission, which he puts before them. Providing real estate services begins with the first call the client in a real estate agency.
An employee receives a call, creates the first impression a client of the company. The first sentence should sound greeting, company name and the name of the person who took the call. This initial information that customers need to continue the dialogue. To form a favorable impression on the customer companies need to develop standards for the reception and testing of incoming calls. Admit to working out proposals and advice customers need only experienced realtors who are able to do it professionally in accordance with the standards. Studies show that out of five customers who called the agency, three to go for services and assistance to the firm, which talked on the phone politely and correctly, and if the resulting information satisfy them! The following criterion for a client when assessing a company's office visit.